Surge in Demand for Care Highlights 90 Years of Service as Iconic Animal Hospital Opens New Adoption Centre
North Melbourne — Australia’s largest charitable animal hospital, Lort Smith, marked 90 years of caring for Victoria’s pets and their people today, celebrating the milestone with the opening of a brand-new cat adoption centre at its original North Melbourne home.
The media event, held at the hospital’s Villiers Street premises on Wednesday morning, brought together supporters, pet therapy dogs, and community leaders to reflect on nearly a century of service—complete with birthday cake and a first look at the new feline residents settling into their dedicated adoption space.
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| Lort Smith celebrated its 90th anniversary and opened its new Adoption Centre alongside Board Chair Kirsten Fox, Patron Lady Marigold Southey AC, and CEO Frances Mirabelli. |
The 90th anniversary milestone comes alongside fresh data from Lort Smith’s 2025 Impact Report, revealing an unprecedented surge in demand for affordable veterinary care and financial aid as Victorians prioritise their pets’ health amid ongoing cost-of-living pressures.
Returning Home: A New Chapter for Cat Adoptions
For Lort Smith Chief Executive Officer Frances Mirabelli, opening the cat adoption centre in North Melbourne represents a full-circle moment for the iconic organisation.
“Bringing cat adoptions back to North Melbourne, where our adoption story first began, is a meaningful new chapter,” Ms. Mirabelli said.
“For 90 years, Lort Smith has been here for pets and the people who love them. We do everything we can to keep them together by providing high-quality, affordable veterinary care.”
“When staying together is no longer possible, we’re here to support families with compassion and help their pets find loving new homes.”
By the Numbers: Impact of the 2025 Report
Data from Lort Smith’s 2025 Impact Report highlights the massive scale of care provided across its North Melbourne and Campbellfield facilities over the past year:
✔️ Financial Relief Distributed: $1,165,365 provided across 8,434 people facing hardship
✔️ Animals Cared For: 15,538 animals treated across both hospital sites
✔️ Surgeries & Medical Procedures: 18,086 performed by veterinary teams
✔️ Pets Rehomed: 791 animals successfully placed in forever homes
✔️ Pet Therapy Outreach: 65,225 people reached through community visits
✔️ Volunteer Contribution: 18,326 hours logged by dedicated supporters
✔️ Community Support Line: 67,554 phone calls received and answered
With 55 vets and 81 veterinary nurses working tirelessly across both locations, the hospital reported rising surgery rates and increased demand across all medical services.
“As the cost-of-living crisis placed increasing pressure on people and their pets, we strengthened our commitment to keeping them together,” Ms. Mirabelli explained.
“It certainly was a year of consolidation, reflection, and renewed purpose for Lort Smith—a year where we seriously reviewed how we operate, what we do well, and where we needed to evolve to better serve our community.”
A 90-Year Legacy Built on Adaptation
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| Founder Louisa Lort Smith in 1930 (left) alongside the original hospital signage from 1940 (right). |
Established in 1936 by founder Louisa Lort Smith during the height of the Great Depression, the hospital was founded on a simple premise: to keep pets and people together through accessible, compassionate care.
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| Lort Smith volunteers and staff with dogs alongside an animal welfare van in June 1939. |
Over nine decades, the patients coming through Lort Smith’s doors have mirrored the changing face of Melbourne.
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| A line-up of bandaged feline and canine outpatients awaiting care at Lort Smith in the 1950s. |
In the early days, horses were regular patients and the hospital maintained its own stables.
“Not every patient was quite so ordinary,” Ms. Mirabelli noted. “Over the years, Lort Smith has treated a camel from Melbourne Zoo, a family of ducks that wandered over from the Royal Botanic Gardens, and even a valuable snake visiting Australia for a local show.”
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| Key milestones across Lort Smith's 90-year history in Victoria. |
Memorable Cases: Lives Transformed Over the Years
Behind the statistics are thousands of individual animals whose lives were saved by the quick action of Lort Smith’s team and the generosity of community donors.
Skye’s Second Chance
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| Skye happy and healthy (left) and enjoying cuddles with her new owner Alice (right). |
When eight-year-old Maltese Cross Skye first arrived at Lort Smith, she was in severe discomfort from advanced dental disease, nervously hiding her face behind tiny paws. She also required multiple costly surgeries to remove a series of potentially cancerous lumps.
Thanks to public donations, Lort Smith provided Skye with the urgent medical treatment she needed. After a full recovery, Skye met her new owner, Alice.
“Skye chose me,” Alice recalled. “I was visiting the shelter when Skye leapt straight into my lap and into my heart. Skye makes every day a joy with her cuddly antics.
“When you give an animal love and care, they return it with interest.”
The Hard-Rubbish Puppies
In 2017, a good Samaritan made a shocking discovery in Hoppers Crossing: a litter of one-week-old Staffy-cross puppies abandoned in hard rubbish. The finder bottle-fed the hungry, dirty pups before surrendering them to Lort Smith.
The hospital team placed the puppies into specialised foster care for round-the-clock feeding. Weeks later, all the puppies were adopted into loving homes.
“When an animal has nowhere else to go, or no one else to look after them, they’re welcomed into our hospital with love,” Ms. Mirabelli said. “Assisting animals in need is at the heart of our mission.”
Community Support Keeps the Doors Open
Despite serving as an essential community safety net across Victoria, Lort Smith receives no ongoing direct government funding, relying entirely on community donations, bequests, and public generosity.
Through its Pets in Need fund, emergency pet boarding, and expanding pet therapy initiatives, the charity continues to preserve the human–animal bond for those experiencing hardship.
“We thank all those throughout Victoria who have contributed to our legacy over the past 90 years and remain committed to supporting people and their pets through life’s most difficult moments,” Ms. Mirabelli said.
As Lort Smith enters its tenth decade, technology and treatments have evolved—but its core mission remains untouched: helping write Melbourne’s story, one furry, feathered, and scaled patient at a time.
How You Can Support Lort Smith's Life-Saving Work
As a non-profit receiving no ongoing direct government funding, Lort Smith relies entirely on community support to care for animals in need. Whether through one-off donations, monthly giving, workplace giving, or leaving a gift in your Will, every contribution helps preserve the human-animal bond for vulnerable pet owners across Victoria.
To discover the different ways you can help support Lort Smith’s mission, visit lortsmith.com/support-our-work.
Photo credits: Lort Smith Animal Hospital (all supplied)




















