Shaping Life-Changers: Meet the Hawkesbury Mother-and-Daughter Duo Raising Future Guide Dogs
With National Volunteer Week (18 to 24 May 2026) upon us, there is no better time to celebrate the unsung heroes of the canine world: our volunteers. In our Dog Care Champions spotlight this week, we head to the picturesque Hawkesbury region of New South Wales to meet an inspiring mother-and-daughter duo who are helping raise the next generation of life-changers.
Amy and her high-school-aged daughter, Lily, have spent the past four years volunteering together as Puppy Raisers with Guide Dogs NSW/ACT. During that time, they have opened their hearts and their Glossodia home to six puppies, guiding them through the vital early stages of their journeys to becoming future Guide Dogs or Therapy Dogs.
We sat down with Amy and Lily to chat about the joys, the missing shoes, and the immense rewards of family volunteering.
In Conversation with Amy and Lily
Q: Where are you based?
Amy: We’re based near Glossodia, in the Hawkesbury region.
Q: How did you first get involved with Guide Dogs NSW/ACT?
Lily: My high school takes part in the Guide Dogs NSW/ACT Positive Paws Program, where a small group of students spend time with puppies and some of the older dogs each week. I’d always wanted a puppy, and after my first day at the program, I came home and told Mum all about the different ways you could volunteer with Guide Dogs. We signed up almost immediately.
Amy: We already had an older Shih Tzu at home and had been thinking about getting another dog anyway, so it felt like the perfect opportunity to give back to the community while having dogs around us.
Q: How many puppies have you raised so far?
Amy: We’re currently raising our sixth Guide Dogs NSW/ACT puppy. At the moment we have Harlow, Java and Dreya at home with us, and hopefully puppy number seven will join us soon. We tend to take on the girls because they don’t grow quite as big.
Q: What does puppy raising involve on a daily basis?
Amy: Along with raising puppies, we also temporarily care for dogs for other Puppy Raisers if they’re on holiday or unable to take their dog somewhere. Sometimes we can have up to eight dogs staying with us at once.
Lily: It can be busy, but we genuinely love every dog and puppy that comes through our doors. From training outings at local cafés and shops to early morning walks around Hawkesbury, the puppies have become familiar faces in the community.
Q: How does caring for a Guide Dog in training differ from owning a regular pet?
Amy: It’s not too different, but there are definitely more rules. You can’t always snuggle them the way you would another pet because you’re constantly reinforcing training and behaviours. We’re so used to it now though.
Lily: People also love stopping to chat when they see the Guide Dogs coat. They thank you, ask questions and sometimes even want photos with the puppies. "People stop us everywhere we go to ask about the puppies," which is lovely.
“You know you’re helping shape a dog that could completely change someone’s life one day...” — Amy
Q: What’s been your favourite part of the experience?
Lily: Picking up a new puppy is always so special. There’s something about that fluffy puppy coat and sweet puppy breath that only lasts a few weeks, but it keeps us coming back for more.
Amy: Seeing the dogs again after they’ve moved on is really special too. A lot of the puppies we’ve raised come back to stay with us temporarily, so you still get to see them grow up.
Q: Have you seen the direct impact these dogs have on people’s lives?
Amy: Absolutely. We’ve met so many people living with blindness or low vision through the program, and you can really see how much confidence and independence the dogs give them. They genuinely help people feel happier and more comfortable getting out into the community.
We’ve raised four dogs through the program so far, and while two eventually became pets instead, they’re still the most beautifully trained dogs. No complaints at all.
Q: What’s the most challenging part of puppy raising?
Amy: The puppy and teenage stages are definitely the hardest. You might lose a few shoes along the way, but you forget all about that when you look at the bigger picture.
Q: What would you say to someone considering volunteering?
Lily: You never forget any of the puppies you raise. They leave such a big imprint on your life.
Amy: Honestly, just do it. It’s one of the most rewarding things we’ve ever done. Even though giving the dogs back can be emotional, you know they’re going on to help someone live more safely and confidently. The community around Guide Dogs NSW/ACT is also incredible. There’s always support from other Puppy Raisers, temporary carers and the wider community. It’s such a lovely way to give back.
The Vital Impact of Volunteers
It takes more than two years and over $50,000 to breed, raise, and train each single Guide Dog. Remarkably, like all services provided by Guide Dogs NSW/ACT, these highly trained dogs are given free of charge to the Australians who need them.
Eddie Sullivan, a Puppy Development Adviser with Guide Dogs NSW/ACT, emphasizes that volunteers truly are the heart of the entire program.
“Guide Dogs simply wouldn’t be possible without our Puppy Raisers," says Eddie. "Watching a puppy grow, learn and develop into a future Guide Dog is incredibly rewarding. Our volunteers play a huge role in empowering Australians living with blindness or low vision, helping them live with confidence and freedom.”
As the program proudly launches in Goulburn for the first time, the organisation is actively seeking fresh local faces to step up across NSW and the ACT.
Could You Be a Puppy Raiser?
Guide Dogs NSW/ACT covers all the primary essentials—including all puppy food, veterinary care, and flea/tick prevention—along with providing a dedicated Puppy Development Adviser to support you every step of the way.
Basic Volunteer Requirements:
✔ Access to a car.
✔ Commitment to attending regular training sessions (learning skills like sitting calmly for grooming and developing house manners).
"We're looking for people who are home or have enough flexibility in their day," Eddie adds. "You need to have the time to spend training and socialising a puppy. It's lots of fun and knowing you're helping change someone's life makes it even more special."
Beyond Puppy Raisers, Guide Dogs NSW/ACT currently has critical vacancies for foster carers, Therapy Dog handlers, and event volunteers across both NSW and the ACT.
How to Get Involved:
Ready to make a difference this National Volunteer Week? To discover all current volunteer opportunities or to submit your application, visit the official Guide Dogs NSW/ACT Volunteer Portal.

























