The 90-Year Coincidence: Meet the Melbourne Nurse Who Has Spent 30 Years Crafting for Shelter Animals
MELBOURNE — This National Volunteer Week (May 18–24), an extraordinary double milestone is being celebrated at one of Melbourne’s most iconic animal welfare institutions. As the Lort Smith Animal Hospital marks its 90th year of service to the community, its longest-serving volunteer, Jocelyn, is celebrating her 90th birthday, too.
The synchronicity doesn't stop there. This year also marks exactly three decades since Jocelyn first walked through Lort Smith's doors to dedicate her time, hands, and heart to animals in need.
For 30 years, the energetic nonagenarian has knitted cosy coats, sewn enrichment toys, crafted Christmas bags, and raised thousands of dollars to support rescue animals. And despite reaching a milestone age, she has absolutely no intention of slowing down.
“I am not ready to retire! As long as I’m able I want to keep going – I’m not dead yet”!
“I want to see all the new things happening. Besides, Lort Smith keeps me sane. We all need to be needed – and I need Lort Smith as much as they need volunteers.” Jocelyn laughed.
According to Monica Polimeni, Lort Smith’s Volunteer Engagement Manager, having a volunteer stay dedicated for three decades is an extraordinary rarity in the modern charity sector, where the average tenure typically hovers around five years. Polimeni describes Jocelyn as a "true treasure" who epitomises the ultimate volunteer spirit—providing tireless care and support purely for the joy of making a difference, without ever expecting anything in return.
From the Hospital Ward to the Shelter
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| A master of her craft: For 30 years, Jocelyn has used her skills to create cosy blankets, toys, and specialised bags to support the shelter and its animals. |
Long before she officially put on a volunteer lanyard, Jocelyn spent 18 years as a nurse in charge of the CT/MRI unit at the Royal Melbourne Hospital. Her unique profession occasionally allowed her to help animals in unexpected ways. Because the Melbourne Zoo's imaging equipment was too small at the time, some of their wild patients would occasionally be brought into her human medical unit for a scan.
Though Jocelyn has spent decades crafting for animals of all shapes and sizes, she admits to one major hurdle: she is "deathly allergic to cats."
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| Jocelyn’s beloved dog, Phoebe, who fuelled her lifelong passion for canine welfare |
“I said to my daughter, ‘when I retire, I’ll be doing what I can to help dogs.’ Animals never tell you that you’re horrible or smelly, they love you unconditionally,” she said.
Her soft spot for strays started in her childhood, often to her mother's dismay. “When I was younger, I used to pick up strays and mum would get upset because we already had three dogs!
So, I made an agreement with the local butcher to clean up the shop at the end of the day in exchange for taking home bones for the dogs.”
A Connection Built on Gratitude
Jocelyn’s first interaction with Lort Smith happened way back in 1965 when she brought home a flea-ridden stray dog. Stranded with a potential financial burden, she turned to the hospital for help.
“I would have struggled to pay the vet bill, and wouldn’t have been able to if not for Lort Smith and the way it operates,” Jocelyn recalled.
Decades later, she paid that kindness forward. While her absolute favourite role was running the hospital's former on-site gift shop, she proved to be a highly creative fundraiser.
“I made and crafted things that I could sell. From Christmas bags to bone and fish-shaped soft toys for animals. I made blankets, scarves with paw prints, anything that could support the hospital and the animals. I recall making hundreds of dollars in the first year.”
She also remembered running a popular roadside stall in the early days. “I crafted little sausage dogs with ears that button on and off that were really popular with kids. I ended up getting requests from friends at work, friends of friends, everyone! But they would have to pay – they were for a good cause and I didn’t want people to take advantage,” she smiled.
Her generosity expanded beyond the hospital walls during some of Victoria’s most devastating bushfires, where Jocelyn spent her time crafting specialised wildlife pouches to keep orphaned koalas, wombats, and joeys warm.
The Changing Face of Animal Care
Over 30 years, Jocelyn has watched Lort Smith evolve from a modest facility into a highly sophisticated, state-of-the-art veterinary hospital. The biggest change she notes is what she calls the "mod-con stuff."
“Everything has become much more modern in terms of technology and I imagine this will only continue as Lort Smith gets bigger,” she said.
Today, Jocelyn continues her work directly from the comfort of her home, sewing beautiful, custom quilts for the animals waiting for their forever homes at the Lort Smith Adoption Centre and Hospital. For Jocelyn, the journey has brought just as much joy to her life as she has given to the animals.
“I’ve made some amazing friends over the years. The friendships are what keep me going, and they are only ever a phone call away.”
"Whilst Jocelyn is unable to be onsite anymore, she spends her days ensuring the animals are kept warm with her blankets, spruiks to anyone who will listen about the wonderful care at Lort Smith, and continues to fundraise to ensure that the service remains second to none," says Lort Smith's Volunteer Management. "Jocelyn remains committed to returning the love and care she received so many years ago with her own dogs, and this is so admirable. She receives so much back, knowing her contribution continues to make a true difference."
How to Get Involved: Volunteering at Lort Smith
Lort Smith is a not-for-profit organisation that depends greatly on the support of its donors and the local community. The massive task of loving, protecting, sheltering, and nursing animals back to good health is only possible thanks to a dedicated army of over 400 volunteers who work tirelessly every single day.
The scale of their impact is immense. So far this year alone, Lort Smith’s onsite volunteers have already contributed over 6,000 hours of their time, while the Pet Therapy teams have delivered more than 13,000 meaningful community interactions.
“We would be lost without our volunteers," says Monica Polimeni, Manager of Volunteer Services. "Each one plays a vital role in our mission to bring people together over a shared love of animals. Their compassion, commitment, and generosity embody the spirit of Lort Smith.”
Many people choose to step up because they’ve had wonderful experiences with their own pets and want to return the favour. For those inspired by Jocelyn’s 30-year legacy, the organisation offers a variety of deeply rewarding paths:
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Foster Care: Opening your home to provide temporary, vital care for animals undergoing medical treatment or awaiting adoption.
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On-site Support: Assisting directly at the facilities—whether spending vital hours managing the laundry, helping with administrative support, or assisting with adoptions at the Adoption Centre.
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Hospital Companionship: Providing friendship, a helping hand, and comfort to clients and families attending the North Melbourne Hospital.
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Pet Therapy: Visiting hospitals, care facilities, and justice settings with assessed, gentle dogs to bring comfort and smiles to people experiencing hardship. Read more about how the Lort Smith Pet Therapy program brings joy to the community.
One Small Smile Makes a Bigger Community
Volunteering doesn't just assist the shelter; it provides immense individual purpose and satisfaction. As the team at Lort Smith notes, one small smile, one helping hand, or one word of encouragement helps build a united community that makes an even bigger difference.
To celebrate National Volunteer Week 2026 or to start your own journey toward making a difference, readers can visit the official Lort Smith Volunteering Portal.






















