5-Star Pet Vacations: Newcastle Airport’s Stress-Free Pet Transit Lounge
With Pet Appreciation Week (PAW) in full swing across Australia from 7–13 June, the spotlight is firmly on the companionship, wellbeing, and joy pets bring to households around the country. But for dog owners bit by the travel bug, balancing a holiday with pet care can often be the most stressful part of trip planning.
At Newcastle Airport, more travellers than ever are looking for convenient and trusted pet care solutions while they are away. To celebrate Pet Appreciation Week and honour the important role pets play in the lives of travelling families, the airport has teamed up with Hunter Pet Motel to celebrate a growing demand for pet travel services—complete with some special surprises for incoming passengers.
At select times throughout the week, pet-owning passengers can collect complimentary show bags in Arrivals for their cats and dogs. Hunter Pet Motel donated hundreds of the cat and dog show bags for the airport team to hand out, with local Medowie dad Jason and his baby daughter Alexandra among those pictured picking up a doggy bag for their fur baby.
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| Mascot ‘Cate the Cat’ at Newcastle Airport handing out cat and dog showbags to Arrivals passengers. Medowie dad Jason is pictured with his baby daughter Alexandra who picked up a doggy bag. |
Seamless Travel for Regional Jetsetters
The week also serves as a reminder of how much the travel landscape is evolving for regional pet parents. Since launching in 2023, Newcastle Airport’s Pet Transit Lounge has become a popular option for passengers wanting a seamless way to care for their pets while travelling.
The unique service allows customers to drop off their pets directly outside the terminal before parking and walking straight into the Departures Lounge, offering total peace of mind for pet owners as they travel.
Newcastle Airport CEO Linc Horton said the service reflected the airport’s commitment to making travel easier and more convenient for regional travellers.
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| Convenience at the terminal: The dedicated Newcastle Airport Pet Transit Lounge makes curbside drop-offs seamless for travelling pet parents. |
“With international services operating and passenger numbers continuing to grow, demand for pet boarding and pet transport services is also increasing,” Mr Horton said.
“At Newcastle Airport, we focus on creating the airport experience the region deserves, and that means thinking about every part of the passenger journey, including pets.
“Pet Appreciation Week is a great reminder of just how important pets are to so many families across our region and the Pet Transit Lounge has become a really valued service for travellers wanting peace of mind while they are away.
“It’s a genuinely unique offering and one that continues to resonate strongly with our passengers.
“People love the convenience of being able to drop off their pets right at the terminal knowing they’ll be well looked after while they travel.”
“As we expand our domestic and international routes, we expect demand for pet transit and boarding services to grow alongside it. More people are travelling, more families are taking holidays, and increasingly pets are part of those travel plans.”
What Happens When Your Pet Goes On Vacation?
Once pets are dropped off at the Newcastle Airport transit terminal, they are transported via purpose-built pet transport vehicles to Hunter Pet Motel’s facility at Elderslie. From there, the animals enjoy a holiday of their own, complete with tailored care, spacious accommodation, and supervised play areas.
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| A holiday of their own at the Elderslie facility |
Pets can also enjoy supervised exercise, play sessions up to three times a day, and an on-site swimming pool.
For added peace of mind, owners can choose to receive photo updates via email or text message, allowing them to see what their furry family members are up to during their stay.
Hunter Pet Motel owner Charmaine Smith said Pet Appreciation Week was the perfect opportunity to recognise the special role pets now play in Australian families and the growing demand for trusted pet care while people travel.
“Pets are very much part of the family these days and people want complete peace of mind knowing they’re leaving them in safe and caring hands while they’re away,” Ms Smith said.
“Being located directly at Newcastle Airport makes travelling with pets incredibly convenient. Travellers can arrive, check in their pets and head straight to their flight without adding another stop to the journey. It’s all part of making travel easier and less stressful.
“We’ve seen a growing demand since launching the service, particularly as more people choose to fly locally from Newcastle rather than driving elsewhere. People are embracing the convenience of flying from the airport that’s just up the road and that creates opportunities for businesses like ours as well.
“Our team is passionate about making sure every pet feels safe, comfortable and cared for while their owners are away.
“For many of the animals who stay with us, it becomes a holiday of their own.”
Cheeky Guests, Bulldogs, and... Ostriches?
According to Ms Smith, the facility treats every pet as an individual, which leads to some incredibly entertaining guest personalities.
“And we know the pets enjoy their stay," Ms Smith laughed. "One of our regular cats loves being groomed with the long-handled broom. There’s no sweeping allowed unless she gets brushed first.
“Some of our feline guests are just as cheeky as the dogs. We have a few clever cats who use exercise time to investigate the shelves in search of treat bags. Their determination and problem solving skills never fail to entertain our staff, who have learned to keep a very close eye on any snacks left within reach.
“Some of our most entertaining regulars are four Bulldogs whose cheeky personalities keep our team smiling every visit.
“We’ve also had a few dogs over the years whose love of tennis balls could only be described as an obsession. One particular guest carried a tennis ball everywhere he went, to breakfast, to playtime and even while greeting staff.
“And while cats and dogs are our most common visitors, they’re certainly not the only animals we've cared for. One of our more memorable transport jobs involved collecting three baby ostriches destined to become lawn mowers on a rural property. That was definitely a day our team won’t forget anytime soon.”
Community Heart and Looking Ahead
While the week is filled with celebration, it also comes following the recent passing of Hunter Pet Motel General Manager Brett Wild, who was a passionate advocate for animal care and a valued local business leader. Newcastle Airport extends its deepest condolences to Brett’s family, friends, and the Hunter Pet Motel team during this difficult time, remembering his legacy of dedication to the region's pets.
Looking forward, the partnership between the airport and the pet motel is set to thrive. As Newcastle Airport continues to grow, so does the opportunity for local pet-centric businesses to expand alongside it. Increased domestic and future international connectivity is creating exciting opportunities for the broader pet travel industry across the Hunter region.
The HPM Transit Lounge is part of Newcastle Airport's broader commitment to enhancing the customer experience. Hunter Pet Motel is also proud to offer discounts for APOD (Defence and ex-Defence) members, discounted rates for extended stays, and complimentary washes and toys for eligible guests.
More Info: For bookings and more information on the transit service, visit newcastleairport.com.au/at-the-airport/pet-transit-lounge or contact the Hunter Pet Motel directly on (02) 4938 3710.
















