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How Your Vet is Getting More Time for Your Pet
Greencross Vets and the Animal Referral & Emergency Network (AREN) are embracing a new, innovative tool to help your vet spend more time with you and your pet. This new technology is an AI-powered medical scribe called Heidi Health.
Greencross Vets and the Animal Referral & Emergency Network (AREN) are embracing a new, innovative tool to help your vet spend more time with you and your pet. This new technology is an AI-powered medical scribe called Heidi Health.
This bold step highlights their commitment to modernising veterinary care in Australia.
What Does a Medical Scribe Do?
You may have heard your vet tapping away on a keyboard during your pet's appointment. The notes they take during your consultation are a vital part of your pet's medical record.
You may have heard your vet tapping away on a keyboard during your pet's appointment. The notes they take during your consultation are a vital part of your pet's medical record.
The new Heidi Health AI scribe automatically creates these records, freeing up your vet's time so they can focus on what they do best: providing care and connecting with you.
The Benefits for Vets and Pets
The veterinary industry is under increasing strain due to high demand, with Australia having one of the largest rates of pet ownership in the world. With only about 15,000 vets for an estimated 28.7 million pets, there is a significant need to improve efficiency.
The Benefits for Vets and Pets
The veterinary industry is under increasing strain due to high demand, with Australia having one of the largest rates of pet ownership in the world. With only about 15,000 vets for an estimated 28.7 million pets, there is a significant need to improve efficiency.
Since its rollout in June across more than 140 GP clinics and 24 emergency animal hospitals, Heidi Health has been used in over 35% of total consultations. By streamlining documentation, it saves vets and specialists the equivalent of almost an entire day per week, allowing them to deliver exceptional patient care and focus on the well-being of your furry family member.
With the veterinary industry facing high demand, this new technology is a major step forward. Dr. Magdoline Awad, Chief Veterinary Officer at Greencross Pet Wellness Company, explains:
"The implementation of Heidi Health for our teams has been revolutionary... it refines the day-to-day work and gives our vets and specialists more time to do what they are trained for: providing quality care to pets and connecting with the families who trust us."
This means more focused time during your appointments, richer conversations with your vet, and a better overall experience for you and your beloved pet.
Dr. Thomas Kelly, Co-Founder and CEO of Heidi Health, also highlights how this helps vets:
"By streamlining consultation transcription, we’re helping vets and specialists get back valuable time... so they can do more of what they have been trained to do, which is to improve the health and wellbeing of their patients."
Thanks to this innovation, your vet is able to spend less time on administration and more time on the well-being of your furry family member.
"The implementation of Heidi Health for our teams has been revolutionary... it refines the day-to-day work and gives our vets and specialists more time to do what they are trained for: providing quality care to pets and connecting with the families who trust us."
This means more focused time during your appointments, richer conversations with your vet, and a better overall experience for you and your beloved pet.
Dr. Thomas Kelly, Co-Founder and CEO of Heidi Health, also highlights how this helps vets:
"By streamlining consultation transcription, we’re helping vets and specialists get back valuable time... so they can do more of what they have been trained to do, which is to improve the health and wellbeing of their patients."
Thanks to this innovation, your vet is able to spend less time on administration and more time on the well-being of your furry family member.
For more information about Heidi Health, please visit:
About Heidi Health
Heidi’s AI-powered medical scribe streamlines time-intensive administrative tasks to reduce the cognitive load on clinicians. Serving almost two million patient interactions a week, Heidi's technology transcribes and processes conversations between clinicians and patients to produce clinical notes and follow-up materials – from referral letters to assessments. The tool allows clinicians to work more efficiently and focus more on patient care – reducing the risk of burnout. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001. The company does not store session recordings, and never shares or sells clinical data. Founded in 2019 by a team of medical professionals, Heidi has raised a total of USD $26 million to date, with backing from leading global investors. Today, Heidi powers nearly two million patient interactions every week, helping clinicians worldwide reduce administrative burden and focus on delivering high quality care.
Heidi’s AI-powered medical scribe streamlines time-intensive administrative tasks to reduce the cognitive load on clinicians. Serving almost two million patient interactions a week, Heidi's technology transcribes and processes conversations between clinicians and patients to produce clinical notes and follow-up materials – from referral letters to assessments. The tool allows clinicians to work more efficiently and focus more on patient care – reducing the risk of burnout. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001. The company does not store session recordings, and never shares or sells clinical data. Founded in 2019 by a team of medical professionals, Heidi has raised a total of USD $26 million to date, with backing from leading global investors. Today, Heidi powers nearly two million patient interactions every week, helping clinicians worldwide reduce administrative burden and focus on delivering high quality care.
Learn more at https://www.heidihealth.com.
About Greencross Vets and the Animal Referral and Emergency Network (AREN)
Established in 1994, Greencross Vets is part of the Greencross Pet Wellness Company and is Australia’s largest veterinary services provider, with over 140 general practice clinics and 24 speciality and emergency hospitals across NSW, QLD, VIC, ACT, SA and WA under the Animal Referral and Emergency Network (AREN). Together they offer a full spectrum of veterinary care — from preventive health and wellness programs to advanced diagnostics, specialist treatment and 24/7 critical care — helping pets live healthier, happier lives.
About Greencross Vets and the Animal Referral and Emergency Network (AREN)
Established in 1994, Greencross Vets is part of the Greencross Pet Wellness Company and is Australia’s largest veterinary services provider, with over 140 general practice clinics and 24 speciality and emergency hospitals across NSW, QLD, VIC, ACT, SA and WA under the Animal Referral and Emergency Network (AREN). Together they offer a full spectrum of veterinary care — from preventive health and wellness programs to advanced diagnostics, specialist treatment and 24/7 critical care — helping pets live healthier, happier lives.
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