PetSure Extends Coverage for NSW Rainfall

Coverage extended for existing PetSure policyholders during intense NSW rainfall

PetSure extends pet insurance coverage, regardless of policy type, for existing customers affected by severe rainfall along the east coast of NSW.

Properties were severely damaged and power has been lost after a complex weather system descended upon NSW overnight. The Bureau of Meteorology has described the event as a “vigorous coastal low-pressure system”, and severe weather is expected to continue into Thursday.

NSW SES has responded to more than 2,300 incidents since the event began, and seven emergency warnings have been issued along the coast. Trains and other public transport services have been disrupted, reducing mobility in affected areas.

Such weather conditions pose serious risks to pets. It’s crucial to ensure pets receive timely medical attention and care in these situations.

Vet-approved tips for pet safety during emergencies:

✔️ Keep your pets indoors to prevent them from getting lost or injured.

✔️ Have your pet emergency kit essentials handy including adequate food and water, medications, vet records and their harness, carrier or crate.

✔️ Create a calm environment for pets to help reduce stress during the event.

✔️ Inspect your home and surrounding areas for hazards, debris and contaminants before allowing pets back outside after the event.

Vet telehealth as an option for accessing veterinary care

LiveVet telehealth provides access to experienced vets online for PetSure customers as part of their policy for no additional cost. With LiveVet, customers with access to power can connect with Australian-registered vets 24/7 via their provider’s Pet Portal within minutes for a video call.

Australians without a pet insurance policy can still access Australian-registered vets online via telehealth at leading vet telehealth provider, VetChat.

What does the coverage extension include?

PetSure will temporarily extend coverage for all existing pet insurance policies until 2 August 2025.

• PetSure will provide cover for pet health complications for the insured pet, regardless of policy type or coverage level, that arise as a result of the NSW weather system.

• For a limited time, PetSure will also extend cover, regardless of policy type, to reimburse the full incurred cost of emergency boarding at a licenced kennel or cattery to customers who have no access to accommodation or have been displaced or evacuated. Cover for emergency boarding will be provided up to the policy annual benefit limit but without application of the emergency boarding sub-limit, excess or benefit percentage. Extended cover for emergency boarding for your insured pets will be available until 2 August 2025.

PetSure will waive waiting periods for pet health complications occurring because of the weather event.

Underlying pre-existing conditions that occurred or worsened directly as a result of the extreme weather event will be eligible. All other policy terms & conditions continue to apply. If you’re unsure if your policy is administered and/or issued by PetSure, visit our partner page: Petsure.com.au/partners

How do I know if I’m eligible?

To be eligible, customers must:

• Be an existing Australian policyholder of a PetSure issued and/or administered policy.
• Have the event or expense be in relation to the insured pet under the policy.
• Be located within or near a weather-affected zone, as assessed by the PetSure claims team.
• Provide documents, such as a fully paid invoice (for non-GapOnly® claims), indicating a pet health complication and/or emergency boarding expense in relation to the event.

Customers can submit their invoice/s and policy number to help@petsure.com.au.

MEDIA RELEASE, 2 July 2025, Sydney, Australia 

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