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Australian Dog Lover
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With the anticipated impact of Tropical Cyclone Alfred, PetSure is extending cover to help existing policyholders and their insured pets affected by this extreme weather event.
The Bureau of Meteorology (BOM) has forecast that Tropical Cyclone Alfred may bring severe winds, heavy rainfall, and flooding, particularly affecting communities along the northern and eastern coasts of Australia. Such extreme weather conditions pose serious risks to pets, including injuries, stress-related conditions, and respiratory issues due to environmental factors. This highlights the importance of ensuring pets receive timely medical attention and care.
What does this initiative include?
In response to the impacts of Tropical Cyclone Alfred, PetSure will implement the following ex-gratia measures for all existing pet insurance policies:
- PetSure will provide cover for pet health complications for the insured pet, regardless of policy type or coverage level, arising as a result of Tropical Cyclone Alfred.
- For a limited time, PetSure will also extend cover, regardless of policy type, to reimburse the full incurred cost of Emergency Boarding to customers who have no access to accommodation or have been displaced or evacuated. Cover for emergency boarding will be provided up to the policy annual benefit limit but without application of the emergency boarding sub-limit, excess or benefit percentage. Extended cover for emergency boarding for your insured pets will be available until 30 April 2025.
Underlying pre-existing conditions that occurred or worsened directly as a result of the extreme weather event will be eligible for the ex-gratia initiative. However, claims for a pre-existing condition that do not directly relate to the extreme weather event will not be covered under the ex-gratia initiative.
For example, if a pet had an ear infection as a pre-existing condition which was worsened by an extreme weather event, the customer could claim for this condition under this initiative regardless of their policy type. However, following the weather event, any claims for this condition would revert back to being treated as a pre-existing condition in accordance with the policy terms and conditions.
All other policy terms & conditions will continue to apply, including but not limited to annual limits and sub-limits.
How do I know if I’m eligible?
To be eligible for an ex-gratia claim, customers must:
✔️ Be an existing Australian policyholder of a PetSure issued and/or administered policy.
✔️ Have the event or expense be in relation to the insured pet under the policy.
✔️ Be located within or near a Tropical Cyclone Alfred-affected zone, as assessed by the PetSure claims team.
Provide documents, such as a fully paid invoice (for non-GapOnly® claims), indicating a pet health complication and/or emergency boarding expense in relation to the insured pet was incurred as a direct result of the extreme weather event.
If you’re unsure if your policy is administered and/or issued by PetSure, visit our partner page: petsure.com.au/partners.
How do I submit a claim for this initiative?
Just submit your invoice/s and policy number to help@petsure.com.au
How soon will my claim be approved?
If all required information is provided, eligible claims will be processed within 3-5 business days.
If you have further questions regarding this initiative, contact your pet insurance provider.
About PetSure:
PetSure (Australia) Pty Ltd (“PetSure”) is Australia’s leading pet insurer. For over 20 years, PetSure has been the market leader in both size and innovation. PetSure issues and administers the pet insurance policies of over 20 partner brands.
As the category leader, and in close collaboration with members of the veterinary industry, PetSure continually seeks to extend coverage, keep pace with modern veterinary practices, and provide pet insurance policies that are transparent and operate with the highest levels of integrity.
In March 2023, PetSure obtained its own APRA general insurance license, making it the first general insurer in Australia that’s fully dedicated to pet insurance. PetSure is committed to the long-term growth and sustainability of the pet insurance category.
If you’re unsure if your policy is administered and/or issued by PetSure, visit our partner page: petsure.com.au/partners.
How do I submit a claim for this initiative?
Just submit your invoice/s and policy number to help@petsure.com.au
How soon will my claim be approved?
If all required information is provided, eligible claims will be processed within 3-5 business days.
If you have further questions regarding this initiative, contact your pet insurance provider.
About PetSure:
PetSure (Australia) Pty Ltd (“PetSure”) is Australia’s leading pet insurer. For over 20 years, PetSure has been the market leader in both size and innovation. PetSure issues and administers the pet insurance policies of over 20 partner brands.
As the category leader, and in close collaboration with members of the veterinary industry, PetSure continually seeks to extend coverage, keep pace with modern veterinary practices, and provide pet insurance policies that are transparent and operate with the highest levels of integrity.
In March 2023, PetSure obtained its own APRA general insurance license, making it the first general insurer in Australia that’s fully dedicated to pet insurance. PetSure is committed to the long-term growth and sustainability of the pet insurance category.
MEDIA RELEASE, 6th March 2025
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