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Petbarn and Uber launch Store to Door same-day delivery service

20,000 same day free deliveries for those who need it most

An Australian first for the pet care industry, Petbarn has announced a Store to Door Same Day Delivery Service that will allow pet parents to place an order online and have the items dropped to their doorstep that very same day – enabled by Uber and made possible by Petbarn’s network of over 200 stores.

As part of the launch, The Petbarn Foundation and Uber will collectively donate 20,000 free deliveries to help vulnerable and elderly pet parents. Those in-need of extra support are encouraged to register for free delivery through Petbarn.com.au.

George Wahby, Chief Executive Officer at Petbarn and Greencross Vets said; “Care is at the core of everything we do at Petbarn and we understand that many of our elderly and more vulnerable customers are feeling anxious about being able to get to the shops and these 20,000 free same day deliveries will provide much needed support during these challenging times.”
“Store to Door Same Day Delivery is the latest in a number of initiatives we have introduced that make it easier for all pet parents to get their pet essentials speedily and when they need it” said Mr Wahby.

Petbarn confirmed the Same Day Delivery will launch in Victoria, initially covering most metro Melbourne suburbs and is intended to be expanded to other states in the coming weeks. The new and innovative service ensures the health and wellbeing of both pets and pet parents, whilst being at the cutting-edge of on-demand delivery.

In exciting news, Greencross Vets will follow suit by launching a Clinic to Door Same Day Delivery Service through their network of 167 clinics and Emergency and Referral Hospitals. In addition to Same Day Delivery, Petbarn have already introduced Zero Contact Click and Collect across its stores and opened up some of their stores as distribution centres. Minimal Contact Pet Care options have also been introduced at Greencross Vets.

Georgia Foster, Country Manager, Uber for Business ANZ, said, “As COVID-19 continues to impact our communities, we remain focused on moving what matters. People around the world are looking for new ways to have necessities delivered to their door quickly and safely, so we are pleased to be able to leverage Uber’s platform and partner with Petbarn to provide this service to pet owners across Australia.”

“We’re especially glad that Petbarn has partnered with us to provide 20,000 free deliveries to older Australian pet owners, as part of our global commitment to deliver 10 million free rides and deliveries to those who need it most during this challenging time.”

Pet parents will receive same day delivery 7 days per week when they order through Petbarn.com.au before 4pm. 

Same Day Delivery is currently available for an introductory price of $9.95 per delivery.

About Greencross, The Pet Company (Petbarn, Greencross Vets, Animal Emergency Centres and Referral Hospitals):

Greencross, The Pet Company is an integrated pet care company, offering an extensive range of services and products to serve pet owners’ needs. Formed through the integration of retail stores (Petbarn and City Farmers), veterinary clinics (Greencross Vets) and Emergency and Referral vet hospitals (Animal Emergency Centre, Animal Referral Hospital, Veterinary Referral Hospital, AVSARC, AAERC).

Together, Petbarn, Greencross Vets, Animal Emergency Centre and Referral Hospital professionals use their knowledge and skills to help pet parents provide the very best care for their pet with a vision to make the world a happier place through the love of pets.

For more information visit www.petbarn.com.au and www.greencrossvets.com.au

About Uber and Delivery with Uber for Business

Uber’s mission is to create opportunity through movement. We started in 2010 to solve a simple problem: how do you get access to a ride at the touch of a button? More than 15 billion trips later, we're building products to get people closer to where they want to be. By changing how people, food, and things move through cities, Uber is a platform that opens up the world to new possibilities.

In response to COVID-19, Uber for Business is piloting a new service that will enable businesses to get their customers same day or scheduled deliveries by tapping into the existing Uber rides network. This will help businesses meet unprecedented demand for delivery, and help Australians stay at home while still getting the items they and their families need. Find out more here.


MEDIA RELEASE, 21st April 2020
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